Remote Desktop & Remote Assistance

Remote Desktop

Remote desktop and Remote assistance is available in professional, business and ultimate editions of Windows 7. It is a technology which allows you to access remote computer from one place. Remote desktop is disabled by default on computer running Windows 7. You can enable the Remote desktop connection from the ‘Remote’ tab of the ‘System properties’ dialog box.

Remote Assistance

Remote assistance is a helpdesk feature used to view the screen of the user whom they are supporting. If a person experiencing any difficulty on his computer or on any applications or software products, the help desk staff can view and provide support to them remotely using Remote Assistance.

There are three options to configure Remote Assistance:

  1.  Save this invitation as file. Save the invitation as file and send this invitation to the helper as an attachment through web based email.
  2.  Use Email to send an Invitation. Use this option to send the invitation to the sender through email directly without saving the invitation on your local computer. You cannot use this option if you have not configured the email program.
  3. Use easy connect. This method is applicable only on a local network if the peer name resolution protocol is present on the server. A DNS server and email server configuration is required on the network.

Note: In all of the above methods, the person requesting for help needs to provide a password to the person who provides assistance.

Configure Remote Desktop in windows 7:

  1.  Right click ‘Computer’ icon on the desktop, select ‘Remote settings’ in the left pane, select ‘Allow remote connections from computer running any version of Windows’.
  2.  Click ‘Apply’- ‘Ok’. This will enable remote desktop in the computers who want to remotely connect to each other.
  3. Click ‘Start’ – ‘All programs’ – ‘Accessories’ – ‘Remote Desktop Connection’. The Remote desktop connection window appears.
  4. Enter the Name/IP address of the computer which you want to connect. Click on ‘Connect’ Button.
  5. The Remote desktop connection starts to configure remote desktop session. It will ask you to type the username and password to provide authentication to the remote computer.
  6. Once the authentication process is done remote connection is established with another computer and you can now control the computer and resolve the issues.

Configure Remote Assistance in windows 7:

  1. Right click ‘Computer’ icon on the desktop, select ‘Remote settings’ in the left pane, select ‘Allow Remote assistance connections to this computer’.
  2. Click ‘Apply’ – ‘Ok’. This will enable Remote Assistance in the computers you want to access remotely.
  3. Type ‘Remote assistance’ in search box of the ‘Start menu’. Open ‘Windows remote assistance’ console. The Windows Remote assistance window appears.
  4. IF you want help from someone, then you have to select the first option ‘Invite someone you trust to help you’. The Windows Remote assistance screen appears. Click on ‘Save this invitation as a file’. Give a specific path on a shared folder so that another person having access to the shared folder can access the invitation file.
  5. Open the invitation file and it will display a ‘Password’ for another person to connect using the same file.
  6. The person who wants to help you will access the ‘Windows Remote assistance’ console from the search box of the ‘Start’ menu. Select ‘Help someone who has invited you’ option. The ‘Windows Remote assistance’ page appears.
  7. Click on ‘Use an invitation file’ and browse the location to open the invitation file from the remote computer. Type the password generated by the first user and this will allow providing remote assistance to his computer. Click ‘Ok’.